Paul C. Kramer

Software Support Specialist - Leepfrog Technologies
Dec. 2017 - Present

• Utilized CSS, HTML, JavaScript, and SQL knowledge to provide advanced troubleshooting for baseline and custom academic catalog, curriculum, and class scheduling software.
• Guided institutions through catalog publishing, PDF generation, organization of historical editions, and deployment of software updates.
• Maintained successful client relationships via phone and email communication.
• Served as a resource in onboarding and skillbuilding of new department staff.
• Assisted in creation and maintenance of internal process documentation.

Customer Care & Support - GoDaddy
Direct Report: Jason Tomash; Apr. 2017 - Dec. 2017

• Guided business owners to improve their web presence and customer base.
• Maintained prestige status with a greater than 9.0 average customer service rating.
• Oversaw migration services for email and website data.
• Provided technical support for DNS, email, SSL, and web hosting related concerns.

Customer Development Specialist - GoDaddy
Direct Report: Chad Thompson; Oct. 2016 - Mar. 2017

• Utilized outbound call campaigns to help existing customers increase their online presence and customer base.
• Assisted with inbound sales and support overflow calls.
• Provided technical support for DNS, email, SSL, and web hosting related concerns.

Contract Linux Systems Administrator, IT - Independent Contracting & Folkhack Studios
Direct Report: John Parks; 2010 - Present

• Workstation design and support (hardware/software IT).
• Responsible for security patches to production web servers.
• Linux server administration for web hosting, and various database technologies.

Business Development Specialist - Zimmerman Auto Center
Direct Report: John Schliemann; Oct. 2012 - Dec. 2015

• Managed and created email marketing campaigns driven by custom VBA scripting to an email list of 7,000 customers.
• Created department handbook of training content, department processes, and systems support documentation.
• Provided technical and service oriented training to new and existing employees.
• Inbound and outbound phone sales, scheduling, and support.
• Supplemental on-site IT support and training.

Store Manager, Business Account Specialist, IT - Freedom Wireless
Direct Report: Tim Frommelt; Jul. 2005 - Dec. 2011

• Oversaw operation of small business in account management and IT.
• Workstation maintenance, website administration, software training, and general IT support.
• Deployed new point of sale and migrated customer database of 10,000 individuals/businesses and 500 unique products.
• Certified Android, Windows Mobile, and BlackBerry device specialist.