
Paul C. Kramer
IT, Sales, Support
Email: kramer.paul.c@gmail.com
LinkedIn: linkedin.com/in/paulckramer
- Operating Systems - Windows, Linux
- Server Technologies/Software - CSS, HTML, JavaScript, SQL, VBA, VMware ESXi/Workstation, Linux Web Servers (Apache2/Nginx), General Hardware
- Office Software - Microsoft Office, Google Apps for Business, Google Docs/Drive
- Misc - Photoshop, Lightroom, WordPress
Experience:
Software Support Specialist - Leepfrog Technologies
Dec. 2017 - Present
- Utilized CSS, HTML, JavaScript, and SQL knowledge to provide advanced troubleshooting for baseline and custom academic catalog, curriculum, and class scheduling software.
- Guided institutions through catalog publishing, PDF generation, organization of historical editions, and deployment of software updates.
- Maintained successful client relationships via phone and email communication.
- Served as a resource in onboarding and skillbuilding of new department staff.
- Assisted in creation and maintenance of internal process documentation.
Customer Care & Support - GoDaddy
Direct Report: Jason Tomash; Apr. 2017 - Dec. 2017
- Guided business owners to improve their web presence and customer base.
- Maintained prestige status with a greater than 9.0 average customer service rating.
- Oversaw migration services for email and website data.
- Provided technical support for DNS, email, SSL, and web hosting related concerns.
Customer Development Specialist - GoDaddy
Direct Report: Chad Thompson; Oct. 2016 - Mar. 2017
- Utilized outbound call campaigns to help existing customers increase their online presence and customer base.
- Assisted with inbound sales and support overflow calls.
- Provided technical support for DNS, email, SSL, and web hosting related concerns.
Contract Linux Systems Administrator, IT - Independent Contracting & Folkhack Studios
Direct Report: John Parks; 2010 - Present
- Workstation design and support (hardware/software IT).
- Responsible for security patches to production web servers.
- Linux server administration for web hosting, and various database technologies.
Business Development Specialist - Zimmerman Auto Center
Direct Report: John Schliemann; Oct. 2012 - Dec. 2015
- Managed and created email marketing campaigns driven by custom VBA scripting to an email list of 7,000 customers.
- Created department handbook of training content, department processes, and systems support documentation.
- Provided technical and service oriented training to new and existing employees.
- Inbound and outbound phone sales, scheduling, and support.
- Supplemental on-site IT support and training.
Store Manager, Business Account Specialist, IT - Freedom Wireless
Direct Report: Tim Frommelt; Jul. 2005 - Dec. 2011
- Oversaw operation of small business in account management and IT.
- Workstation maintenance, website administration, software training, and general IT support.
- Deployed new point of sale and migrated customer database of 10,000 individuals/businesses and 500 unique products.
- Certified Android, Windows Mobile, and BlackBerry device specialist.
Additional:
- Amateur outdoors and location photographer
- Outdoors enthusiast - hiking, camping, fishing, and boating
- Woodworking enthusiast